Making a Complaint
PayAngel takes complaints seriously and has a formal process for resolving them fairly and promptly. If something hasn’t met your expectations, we want to put it right.
How to Raise a Complaint
Contact PayAngel at support@payangel.com with the details of your complaint, or see the Complaints Policy page on payangel.com for the full process, including how complaints are handled and escalated.
Your Rights
As an FCA-authorised firm, PayAngel operates within the UK’s regulatory framework for payment service complaints, so your complaint will be handled in line with those standards.
